Privacy Policy

Introduction

At Alpha Truck Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect the following information through our appointment request form:

• Personal identification (first name, last name)
• Contact information (email address, phone number)
• Professional role (owner operator, truck driver, fleet manager, or other)
• Service needs
• Appointment preferences (preferred date and time)
• Additional information you provide in the message field

Information Automatically Collected

• IP address and browser information
• Website usage data including pages viewed, links clicked, and time spent on our site
• Device information such as browser type, operating system, and device type
• Referral information about websites you visited before and after ours
• Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Schedule and manage your service appointments
• Provide emergency repair services
• Communicate about your truck's service status
• Send service reminders and maintenance recommendations
• Improve our website and services
• Respond to your inquiries and provide support
• Comply with legal obligations such as tax and financial reporting

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business
• Suppliers and parts vendors as needed to complete your repairs
• Emergency service providers when necessary for roadside assistance
• When required by law or to protect our rights
• In the event of a merger, acquisition, or sale of our assets (we will notify you of such changes)

Your Choices

You can choose to:

• Opt out of receiving marketing communications
• Request access to your personal information
• Request correction or deletion of your data
• Disable cookies through your browser settings
• Object to the processing of your personal information for specific purposes
• Request restrictions on the processing of your personal information
• Request to receive your personal information in a structured, machine-readable format

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and enable us to improve our services. You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

SMS Communications

If you have consented to receive text messages from Alpha Truck Services, you may receive messages related to:

• Appointment reminders
• Follow-up messages about completed repairs
• Billing inquiries

Message frequency may vary depending on the type of communication. You may receive up to 5 SMS messages per week. Standard message and data rates may apply, depending on your carrier's pricing plan.

You can opt out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive. For assistance, you can reply with the keyword "HELP".

Changes to This Policy

We may update this Privacy Policy periodically. We will post any changes on this page and update the effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: